Telehealth: More Access to What We Need

Graphic of a hand holding a wrench. Text says, "Info, strategy"

By Jen Mullins, BS, CTRS, MATP Staff

Earlier this year, I had an experience that I think many of us have had: I was home sick with a cold/virus/etc. and couldn’t get an appointment with my regular doctor (not that I really felt up to leaving my home to drive to the doctor & sit in the waiting room anyway).  Thankfully, there was an accessible solution I hadn’t even considered:  a co-worker informed me that telehealth is a part of our health insurance and I could have a video call with a doctor to get checked out & get medicine if they decided to prescribe it.  Shortly after speaking with my co-worker, I had downloaded the app and was “on hold” waiting to video chat with a licensed physician; all from my phone! Hold screen featuring the image of a doctor. Text: You are the next patient to see Rebecca Beach-Beyer, Family Physician.

When a telehealth doctor was available, they greeted me, asked a few questions, looked at the brief medical history I had typed into the app, and prescribed me an antibiotic (she said she thought I had strep throat, but of course couldn’t do the test for it over the phone).  The telehealth doctor said that I should inform my regular physician if I didn’t get better within the next few days and book an appointment with them then.  That’s it!  The video portion took about 8 minutes and there was a prescription ready at my local pharmacy in about an hour.  My credit card was charged the price of a traditional office visit co-pay.  It was so easy & accessible to me, I remember feeling like I had cheated or something (but of course I hadn’t!)  It got me thinking: why isn’t more healthcare more accessible?  Assistive Technology can facilitate more accessible access to healthcare.

Illuminated light bulb

I’m an avid NPR/Michigan Radio listener and recently listened to a piece that talked about Telemedicine for Autism-related therapy.  The therapy mentioned in the piece traditionally requires a therapist to come to the individual’s home to provide An adult woman reading a book to a small child.support/assistance to person and the caregivers.  With Telemedicine, the therapist Skypes (does a video call) with the individual and their team/family to observe and provide those same ideas for support/assistance.  The family highlighted in the radio piece lives in a rural area and it’s not always convenient or covered by insurance to have therapists come to them; a video call is a great solution and reportedly works well for their family.

While doing some household chores recently, I turned on one of my favorite podcasts, The No Sleep podcast.  While I listened to the commercial introduction, I heard an advertisement for Talkspace: therapy via an internet connection.  My ears perked up and I smiled at hearing more about other applications of telehealth!  Talkspace’s website shares: “We created Talkspace so more people could benefit from therapy and overcome their day-to-day challenges in a stigma-free environment.  We are not trying to replace in-office therapy. Many people prefer that, which is fine. It can be difficult to wait days or weeks until your next appointment. With Talkspace, you can send your therapist a message whenever you’re near a laptop, tablet, or smartphone.  Talkspace has therapists that can help you with depression, anxiety, the challenges of being part of the LGBT Community or a Veteran, and more.”

Man texting on his phone.

The applications of telehealth I mentioned in this blog post are only a few of what’s available and more and more is being added/made accessible everyday.  Have you used telehealth before?  Would you consider using it?

Author: Jen

Hi there! I'm Jen and I'm a Regional Manager with the Michigan Assistive Technology Program at Michigan Disability Rights Coalition. I believe that technology is a right and that everyone deserves the chance to learn about it and to use it in all of its various forms. If you would like to learn more about me, visit the MDRC staff page & scroll down to read my bio: http://mymdrc.org/home/staff

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